Is Decluttr a SCAM?

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I decided to put Decluttr's "We pay more" claim to the test by selling them a pristine iPhone 14 and buying several refurbished devices from their store. What followed was a series of disappointing discoveries including downgraded trade-in values, mustard-scented controllers, broken cameras, and batteries well below their promised 80% health. Despite the tech disasters, their DVD and CD offerings seem to be the one redeeming quality of this massively overpriced refurbished tech retailer.

Chapter Titles:
0:00 Ordering
2:57 Trade In
4:21 PlayStation 4
8:20 iPhone 12 mini
11:36 Galaxy Tab A7
14:28 MacBook Pro 2017
17:28 Physical Media
19:54 Xbox One X