Is Back Market a Scam?

Back Market claims to sell "premium refurbished" tech. Is it worth considering?
Buying Consoles from DKOldies: https://youtu.be/yQMgoWl7udw

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Chapter Titles:
0:00 What is Back Market?
3:35 Razer Kishi
4:55 Surface Pro 6
8:08 Customer Service
8:55 Xbox Series X
11:52 Nintendo 64
13:21 Game Boy Play It Loud
15:16 iPhone 12
17:07 AirPods 3rd Gen